(USA) Personal Shopper Lead - Sam's

Walmart • Apple Valley, MN

8d • Onsite

About The Position

The Personal Shopper Lead supports management by supervising associates in the assigned area, including assigning duties, communicating goals, training associates, providing direction on member service, resolving complaints, and supporting recruiting, hiring, scheduling, coaching, and performance evaluation. The role maintains facility safety and supports Sam’s Club e-commerce operations, including Club Pickup and Ship From Club programs.

The position oversees e-commerce associate coverage and training, monitors customer feedback and complaints, and executes Club Pickup plans and processes. This includes tracking key performance indicators, auditing orders, ensuring equipment readiness, evaluating performance, and supporting improvements to operational efficiency, productivity, and quality. The role also oversees the picking and staging of pickup orders.

The Personal Shopper Lead provides member service, maintains sales-floor and merchandise presentation, and follows company policies and procedures. The role develops and implements processes with managers, coworkers, customers, and business partners; supports ethical and compliance standards; and leads and participates in teams while modeling company values.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
• Oversee e-commerce program operations, audit online customer feedback, resolve or escalate complaints, identify trends and causes, and support solutions.
• Supervise associates supporting e-commerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the pickup location.
• Execute Club Pickup plans and processes by updating operations with key performance indicators, auditing orders, ensuring equipment readiness, evaluating performance, and supporting associate training and resources.
• Support Club Pickup efficiency projects by using performance indicators and leadership insight to resolve operational gaps, model picking and loading practices, execute process improvements, identify gaps, implement solutions, and communicate staffing needs.
• Provide member service by acknowledging members, identifying needs, supporting self-service technology, assisting with purchasing decisions and merchandise location, resolving concerns, and promoting company products and services.
• Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink merchandise.
• Oversee picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; implement action plans, use the Open Door Policy, and assist management in correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, providing advice and feedback, ensuring timelines and quality, and helping others adapt to change.
• Model company values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, prioritizing customers and members, making informed decisions, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit through Live Better U, including eligible tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed