(USA) Personal Shopper Lead - Sam's

Sam's West•Calumet City, IL

11d•Onsite

About The Position

The Personal Shopper Lead assists management with supervising associates in the assigned area, including assigning duties, communicating goals, training associates, providing direction on member service, resolving member complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The role helps maintain facility safety and supports the Sam’s Club e-commerce and Club Pickup operations, including Club Pickup and Ship From Club programs. The lead oversees e-commerce operations and associate coverage, monitors online customer feedback, resolves or escalates complaints, audits orders and performance, and ensures pickup equipment is ready for use. The role oversees picking and staging orders, supports process improvements using performance indicators, and helps ensure orders are fulfilled correctly and operations are staffed effectively. The position also provides member service, supports merchandise presentation and sales-floor maintenance, and helps ensure compliance with company policies, procedures, ethics, and standards. The lead develops and implements practices to meet business needs, collaborates with managers, coworkers, customers, and business partners, and models the company’s values and expectations for teamwork, integrity, customer service, and continuous improvement.

Requirements

Must be at least 18 years of age.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals, training, providing guidance, resolving member issues, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
Oversee e-commerce program operations, audit online customer feedback, resolve or escalate complaints, identify trends and causes, and support solutions.
Supervise associates supporting e-commerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring coverage at the pickup location.
Execute Club Pickup processes by monitoring performance indicators, auditing customer orders, ensuring equipment is ready, touring the Club to evaluate performance, training associates, and assessing processes and results.
Support Club Pickup efficiency projects by using performance indicators and leadership insight, modeling picking and loading, evaluating project execution, identifying gaps, implementing improvements, and communicating staffing needs.
Provide member service by acknowledging members, identifying needs, helping with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
Maintain the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and identifying and securing high-shrink or fragile merchandise.
Oversee the picking and staging of pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices by collaborating with relevant business partners, analyzing information, monitoring results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards; demonstrate their application, support action plans, and assist management with ethical or compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Model workplace values by building trusting relationships, communicating positively, mentoring others, acting with integrity, serving customers and members, and driving continuous improvement.