(USA) Personal Shopper Lead - Sam's

Walmart • Gardena, CA

6d • Onsite

About The Position

The Personal Shopper Lead assists management in supervising associates and overseeing Sam's Club ecommerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, supports member service, and helps resolve complaints and operational issues. It supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, as well as maintaining facility safety and compliance with company policies and procedures.

The position oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback, and escalates unresolved issues. It executes the Club Pickup plan by monitoring performance indicators, auditing orders, ensuring equipment and staffing are ready, evaluating pickup operations, and helping develop and apply metrics. The lead also supports process-improvement projects, oversees order picking and staging, and works to improve productivity and quality.

The role provides member assistance, maintains sales-floor presentation and merchandise standards, and handles claims, returns, stocking, displays, pricing, and shrink-related concerns. It develops and implements processes with managers, coworkers, customers, and business partners, and demonstrates company standards for ethics, integrity, teamwork, inclusion, customer service, and continuous improvement.

The position is based at the Sam's Club at 1399 W Artesia Blvd, Gardena, California. The hourly wage range is $23.00 to $31.00, with possible premiums in specified circumstances.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
• Oversee ecommerce programs such as Club Pickup and Ship From Club, audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders, ensuring equipment readiness, evaluating pickup performance, training associates, and assessing metrics and processes.
• Support projects that improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading, implementing improvements, evaluating project execution, and communicating staffing needs.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor and merchandise presentation standards, including handling claims and returns, zoning, stocking, organizing, cleaning displays, removing damaged goods, pricing and signing merchandise, and addressing shrink and fragile or high-shrink items.
• Oversee the picking and staging of Club Pickup orders to ensure orders are fulfilled according to company policy and procedures.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and assisting management with ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
• Model company values by promoting inclusion, respectful teamwork, accountability, customer-first service, reliable decision-making, learning, and continuous improvement.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, and leave benefits such as parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed