(USA) Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supports management in supervising associates and overseeing Sam's Club ecommerce operations, including Club Pickup and Ship From Club. The role helps ensure ecommerce orders are fulfilled accurately and efficiently, maintains pickup operations and equipment, addresses member feedback and complaints, and supports improvements to productivity and quality. The position also provides member service, maintains sales-floor presentation and safety, and helps ensure compliance with company policies, procedures, and standards of ethics and integrity. The lead assigns duties, trains and guides associates, communicates goals, provides feedback, and supports associate coverage and performance. The role works with managers, coworkers, members, customers, and business partners to monitor results, identify improvement opportunities, and implement operational processes. It also models company values, supports team development, and helps associates adapt to change.
Requirements
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Responsibilities
- Assist management with supervising associates by assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, coaching, and evaluations.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel-standard guidelines, and reporting or correcting unsafe situations.
- Oversee ecommerce programs such as Club Pickup and Ship From Club; audit online customer feedback, resolve or escalate complaints, identify trends, and support solutions.
- Supervise associates supporting ecommerce programs by training them, assigning duties, communicating goals, providing feedback, and ensuring pickup-location coverage.
- Execute Club Pickup plans and processes by monitoring key performance indicators, auditing order fulfillment, ensuring equipment readiness, evaluating pickup performance, and providing associate training and resources.
- Support projects that improve Club Pickup efficiency by resolving operational gaps, modeling picking and loading processes, implementing improvements, evaluating projects, and communicating staffing needs.
- Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
- Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing displays, cleaning, pricing and signing merchandise, and identifying shrink or damaged goods.
- Oversee the picking and staging of Club Pickup orders, ensuring products are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and address improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with ethical or compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
- Model respect, integrity, customer service, and continuous improvement in interactions with associates, members, and business partners.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
