(USA) Personal Shopper Lead - Sam's

Walmart • Fayetteville, NC

1d • $21 - $29 • Onsite

About The Position

The Personal Shopper Lead supports management with supervising associates and overseeing Sam’s Club ecommerce and Club Pickup operations. The role directs, trains, and supports associates; helps ensure appropriate staffing and coverage; monitors customer feedback and order fulfillment; maintains equipment readiness; and works to resolve operational issues and improve pickup efficiency. The role also provides member service, maintains sales-floor presentation, oversees picking and staging pickup orders, and promotes compliance, safety, and company standards.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals, training, providing guidance, resolving member complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
• Support ecommerce programs such as Club Pickup and Ship From Club by overseeing operations, auditing online customer feedback, resolving or escalating complaints, identifying trends, and supporting solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the pickup location.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders, maintaining equipment readiness, evaluating performance, training associates, and providing feedback on metrics.
• Support projects that improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading procedures, implementing process improvements, and helping ensure appropriate staffing.
• Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Oversee picking and staging of Club Pickup orders, ensuring products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethics standards, and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Model the company’s stated values, including respect for individuals, integrity, customer service, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed