Personal Property Specialist I

County of Roanoke Virginia•Roanoke, VA

12d•Onsite

About The Position

Under the general direction of the designated supervisor, processes personal property taxes for the County. This position assists taxpayers with related tax inquiries, maintains personal property tax accounts, and files items for taxpayers for tax assessment purposes.

Requirements

High school or equivalent
Valid Virginia driver’s license
Knowledge of taxation methods.
Knowledge of principles and practices related to customer service.
Knowledge of discovery methods and resources.
Knowledge of the use and operation of automated systems.
Skill in communicating clearly, concisely, and effectively, both orally and in writing.
Ability to analyze financial and business statements, records, and tax returns.
Ability to identify, analyze, and resolve problems.
Ability to analyze facts, legal precedents, and determine correct response.
Ability to multi-task and prioritize work as deadlines dictate.
Ability to recognize and respond to needs resulting from department workloads, deadlines, and staffing levels.
Ability to work well independently.
Ability to organize information.
Subject to a complete criminal history background search with acceptable results.
Must be able to perform the job as described in the Physical and Environmental Demands section of this job description

Nice To Haves

Business school or college level courses
Two (2) years of related experience in customer service, taxation
Encouraged to enroll in the Master Deputy program through the Weldon Cooper center at UVA.

Responsibilities

Greets all visitors (in person or phone) to the department, accepts inquiries, ascertains nature of business and assists or re-directs as appropriate while providing excellent customer service
Maintain accurate personal property tax accounts, in compliance with the Virginia State Code, County ordinances and office policy and procedures
Scan/file personal property tax information and assign to proper account/year
Ensures all personal property is properly assessed; ascertains fair market value for personal property which consists of motor vehicles, trailers, campers, mobile homes, and boats
Assesses vehicles for taxation; coordinates and maintains tax abatement records
Adjusts existing tax accounts to reflect changes to mailing address, situs, ownership, and Personal Property Tax Relief Act status
Processes and answers complaints; resolves customers issues; and corresponds with taxpayers concerning tax issues and problems
Completes special projects as assigned, independently or as a member of a team
Works with supervisor to complete DMV and apartment reports
Handles inquiries and collects data from the public regarding personal property
Operates a variety of office equipment and software
Review applications, and forms for conformity with established procedures
Appears in court as needed
Provides assistance to other tax clerks
Performs other duties as assigned