Property Management Specialist I

MD7•Allen, TX

1d•Onsite

About The Position

MD7 is a global digital infrastructure investment firm that partners with wireless carriers, tower companies, and property owners to enable the expansion of digital infrastructure. Founded in 2003, MD7 specializes in builds, manages, and optimizes many types of digital infrastructure, including cell sites, EV chargers, satellite earth stations, and more. The company works on behalf of global brands in multiple industries. We help streamline and optimize the value of large portfolios of digital infrastructure. MD7 also assists property owners in unlocking value from their telecom leases through various programs and strategic advisory, allowing landlords to convert long-term lease income into immediate capital. With a global presence and a focus on data-driven decision-making, MD7 is recognized as a leader in digital infrastructure services, committed to delivering efficiency, transparency, and long-term value for its part. The Property Management Specialist is essential to a large team that delivers extreme service on a new project for mobile phone operators. Team members will address inbound communication from cell site property owners to deescalate, diagnose, prioritize, and manage various property-related issues. Additional functions include database research, electronic document management, and outbound customer service interactions when needed.

Requirements

Excellent listener
Excellent problem-solver
Customer and team-oriented
Computer proficiency (comfortable with spreadsheets and data systems)
Critical Thinker
Experience working in a customer service call center is preferred
Experience working in contract management, workflow, CRM or similar systems
Experience in document review or contract management is beneficial

Responsibilities

Reviewing and prioritizing inbound issues from property owners to determine which department is required to resolve the issue.
Determine the quickest, most effective ways to answer a customer’s concern.
Strive for one call resolution.
Diagnose, prioritize, and address a variety of property-related matters.
Escalating queries and concerns to the appropriate departments.
Maintain prompt and professional communication with property owners
Troubleshoot common issues when possible

Benefits

Paid vacation & sick leave
13 paid holidays annually
Half-day Fridays
Comprehensive medical, dental, and vision insurance
Company-paid life insurance ($50,000), with the option to purchase additional coverage
Voluntary benefits include pet insurance, long-term disability, and short-term disability
Employee Assistance Program (EAP), providing confidential third-party support
Structured mentorship program to support your growth and development
Company-wide volunteer events to give back to your local community
On-site gym and golf simulator located within the office building
Private Wellness room