Personal Lines Producer

Patriot Growth Insurance Services, LLC•New Bedford, MA

1d•$50,000 - $60,000

About The Position

The Personal Lines Producer delivers tailored personal lines insurance solutions to clients. The role focuses on winning new business, expanding and upselling existing accounts, and advising clients on coverage options so their needs and concerns are addressed and they receive value for their coverage. The position develops leads and prospects through marketing initiatives, centers of influence, and referrals; responds to phone, walk-in, and referral inquiries; handles sales not generated by Producers; assesses prospects for insurability and risk quality; and prepares proposals and sales presentations. It also reviews current policies and exposures, recommends suitable insurance programs, explains coverage and exclusions, identifies risk-reduction opportunities, and refers clients to other departments when appropriate. Administrative responsibilities include submitting applications and supporting documentation to insurance markets and accurately recording client information and interactions in EPIC. The position has no supervisory responsibilities. Travel to meet clients during the week is expected. The role may be performed remotely, on a hybrid schedule, or full time in the office. It is primarily office-based in a professional, collaborative, and client-focused environment, with low-to-moderate noise and equipment, technology, and software provided. Work demands may shift, including urgent client requests or additional support for colleagues during peak periods. The posted annual pay range is $50,000–$60,000. Offers are based on salary analysis considering relevant experience, education, certifications, and seniority. Roles may also be eligible for supplemental compensation such as performance-based bonus, commission, or equity, with eligibility discussed with Talent Acquisition.

Requirements

At least 3 years of experience in sales, account management, or customer service.
High school diploma or GED.
Massachusetts Property and Casualty Insurance License.
Comprehensive knowledge of personal lines insurance products, coverages, policies, and procedures.
Experience building client relationships and tailoring insurance solutions to individual client needs.
Empathetic and responsive service to clients and colleagues, with a focus on improving the client experience.
Ability to identify process-improvement opportunities and implement practical workflow solutions.
Excellent written and verbal communication skills, including the ability to explain information clearly and transparently.
Collaborative approach to teamwork, sharing insights, and contributing to shared goals.
Strong attention to detail, organization, and project management skills.
Strong critical-thinking skills to analyze complex client scenarios and develop solutions.
Proficiency with an agency management system, Microsoft Office Suite, and other client-management and communication tools.
Commitment to staying current on industry trends, regulations, and best practices.
Adherence to ethical standards and confidentiality when handling sensitive client and employee information.

Nice To Haves

Experience in the property and casualty insurance industry, specifically in personal lines account management or sales.
A degree in business, insurance, or a similar field (the posting’s text is incomplete and asks for confirmation).
Insurance designations such as CIC, AU, or CPCU.

Responsibilities

Develop new business leads and prospects through marketing initiatives, centers of influence, and referrals.
Respond to phone, walk-in, and referral inquiries with personalized service.
Handle sales that are not Producer-generated.
Assess and prequalify prospects for insurability and risk quality before advancing applications.
Create insurance proposals and deliver sales presentations to prospective and existing clients.
Round out and upsell existing client accounts to help ensure clients are fully protected.
Analyze clients’ current policies and exposures and recommend suitable insurance programs in line with agency guidelines.
Identify client exposures, explain relevant coverages and exclusions, and suggest practical ways to reduce risk.
Advise clients on group policy program offerings and help them understand their coverage.
Educate clients about agency payment expectations, cancellation procedures, and general policy terms.
Refer clients to other departments, including commercial lines or financial services, when appropriate.
Complete and submit applications, supporting documentation, and related information to insurance markets.
Record client information and interactions accurately in EPIC according to agency standards and guidelines.
Travel to meet clients during the week.