Personal Lines CSR

The Jonus Group•Tyrone, PA

4d•Hybrid

About The Position

Seeking a dedicated and professional Personal Lines Customer Service Representative to join a team. This role is ideal for a licensed insurance professional who thrives in a customer-focused environment. You will be the primary point of contact for clients, providing exceptional service and support for their personal insurance needs.

Requirements

Active insurance license is required.
Proven experience in personal lines insurance, with a strong understanding of insurance products and services.
Exceptional customer service and communication skills, with the ability to build rapport with clients of all ages.
Strong organizational skills and the ability to work independently, as this role will require managing the office solo.
Proficiency in using insurance management software and standard office applications.
High level of professionalism, reliability, and attention to detail.

Responsibilities

Serve as the primary contact for personal lines insurance clients, addressing inquiries, processing payments, and resolving issues in a timely and professional manner.
Manage the day-to-day operations of the office, ensuring a welcoming and efficient environment for walk-in clients, particularly older clientele.
Process policy changes, renewals, and cancellations accurately and in compliance with company and regulatory guidelines.
Provide expert guidance to clients on their personal insurance policies, including coverage options, policy terms, and claims processes.
Maintain accurate and up-to-date client records in the system.
Collaborate with other team members and departments to ensure seamless service delivery.