Commercial Lines CSR

The Jonus Group • Oxford, MI

3d

About The Position

Seeking a dedicated and motivated Commercial Lines Customer Service Representative to join a dynamic insurance team. This role supports client service, policy administration, and day-to-day commercial lines account needs while contributing to a collaborative and professional environment.

Requirements

• Prior commercial lines insurance experience preferred.
• Holds an active P&C (Property and Casualty) insurance license.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a team-oriented environment.
• Detail-oriented with a commitment to delivering high-quality client service.
• Adaptability and willingness to learn and grow within the role.

Responsibilities

• Support commercial lines clients with policy-related questions, service requests, and account updates.
• Process endorsements, certificates, policy changes, renewals, and related documentation accurately and efficiently.
• Communicate with clients, carriers, and internal team members to ensure timely follow-up and resolution.
• Maintain accurate client records within agency management software.
• Assist with reviewing policies, proposals, and coverage documents for accuracy.
• Support team members in meeting service standards and maintaining strong client relationships.
• Identify opportunities to improve workflows and provide proactive client support.

Benefits

• health, dental, and vision insurance
• Paid time off, including vacation, sick leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed