Personal Lines Account Manager /Customer Service Rep- Movement Insurance

Movement Mortgage • Fort Mill, SC

8d • $40,000 - $55,000 • Onsite

About The Position

Movement Insurance is seeking a passionate and talented individual to join their team as a Personal Lines Account Manager. This role is crucial in creating an excellent client experience by managing relationships, advocating for customers to renew and expand their insurance portfolios, and helping them secure the best coverage and pricing. The company culture emphasizes working hard, having fun, investing in people, and making a difference.

Requirements

• A true passion for people, problem solving and the customer experience
• A team player who is highly ADAPTABLE and COACHABLE and always striving for personal and professional growth
• Demonstrated knowledge of insurance concepts and principles
• Enjoy educating customers on coverages and gaps in their insurance policies
• Excellent organization skills
• Good listening skills with the ability to see situations from the perspective of others
• Ability to solicit, receive and implement feedback with the goal of relentless improvement
• Bachelor’s Degree preferred or equivalent work experience
• 1+ years of professional account management or client success experience
• Experience in insurance with an active P&C license (or willingness to obtain one in first 30 days)

Responsibilities

• Develop and maintain strong, trusted relationships with key client contacts
• Serve as primary client contact for assigned accounts while utilizing a variety of communication channels
• Provide product knowledge and insurance expertise for assigned personal lines book of business
• Advocate for clients to renew and expand their portfolio while obtaining best coverage and pricing
• Proactively manage client escalations to achieve resolution as quickly as possible
• Escalate complex client issues to department leadership with actionable recommendations for solutions
• Develop and manage relationships with various cross-functional stakeholders including sales agents and loan officers
• Maintain accurate internal processing and documentation of assigned accounts within operating systems

Benefits

• Competitive pay
• Medical
• Dental
• Vision
• Life
• Disability
• Critical Care
• Hospitalization
• HSA
• FSA
• DCFSA
• QTE
• 401(k) and Roth
• 16 days front loaded Paid Time Off (prorated based on start date month)
• 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree