Customer Service Representative, Personal Lines Insurance

Marsh McLennan • Hunt Valley, MD

12d • Hybrid

About The Position

Marsh McLennan Agency is hiring a Customer Service Representative for its Personal Lines Insurance team. The role provides prompt, courteous, and knowledgeable service to clients and colleagues while supporting the team’s daily insurance operations. Work includes processing policy changes, preparing evidence of insurance, and handling policy audits, with a focus on accuracy. The position is hybrid, with a minimum of three days of in-office presence.

Requirements

• High school diploma required.
• Property & Casualty license, or ability to obtain one within 90 days.
• At least 1 year of Personal Lines Insurance experience.
• Two years of customer service experience.
• Legal authorization to work in the U.S. permanently and on an ongoing basis without current or future sponsorship.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Experience working with EPIC.

Responsibilities

• Provide prompt, courteous, and knowledgeable service to clients and colleagues.
• Support the Personal Lines Insurance team.
• Process policy changes.
• Prepare evidence of insurance.
• Handle policy audits.
• Maintain a high level of accuracy.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.
• Health and welfare benefits.
• Tuition assistance.
• 401(k) savings and other retirement programs.
• Employee assistance programs.
• May be eligible for performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED