Personal Jeweler - Blue Nile - Fashion Island
About The Position
Blue Nile is seeking a full-time Luxury Sales Consultant for its retail showroom at Fashion Island. The role focuses on delivering a white-glove jewelry shopping experience, educating customers, building trust in the Blue Nile brand, and developing long-term customer relationships. The successful candidate is outgoing, passionate about helping others, professional, accessible, and enthusiastic, with a commitment to creating “Jeweler for Life” relationships. The role requires meeting sales and service goals, maintaining strong service standards, and collaborating with peers and showroom management.
Requirements
- Previous retail sales or customer service experience.
- High school diploma or GED.
- Excellent interpersonal, creative problem-solving, organizational, and time-management skills.
- Excellent listening, written, and verbal communication skills.
- Strong attention to detail and high integrity.
- Ability to work within deadlines in a fast-paced environment.
- Strong computer, typing/keyboarding, and data-entry skills, including the ability to navigate computer systems effectively and efficiently.
- Ability to stand for extended periods.
- Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
- Authorized to work in the U.S.
Nice To Haves
- Jewelry experience.
Responsibilities
- Communicate the Blue Nile difference and instill trust and confidence in the brand.
- Provide exceptional customer service and continually develop product knowledge to educate customers.
- Provide accurate information and clear expectations to customers while delivering an on-brand experience.
- Proactively follow up on internal and external communications in accordance with Blue Nile service standards.
- Resolve complex customer service challenges with solutions that exceed customer expectations.
- Help maintain a customer-focused service culture, improve the buying experience, and build relationships that support long-term business growth.
- Maintain excellent attendance and punctuality.
- Consistently achieve or exceed company sales and service goals.
- Work with peers and showroom management to solve problems while maintaining a customer-focused service culture.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k) employer match
- Discretionary bonus eligibility for regular positions
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
