Personal Jeweler - Blue Nile - Fashion Island

Blue Nile•Newport Beach, CA

1d•Onsite

About The Position

Blue Nile is seeking a full-time Luxury Sales Consultant for its retail showroom at Fashion Island. The role focuses on delivering a white-glove customer experience, educating customers about jewelry purchases, and building lasting relationships that strengthen customers’ connection with the Blue Nile brand. The consultant should be outgoing, professional, accessible, enthusiastic, and committed to helping customers. The position aims to foster “Jeweler for Life” relationships through knowledgeable service and a customer-focused approach.

Requirements

Previous retail sales or customer service experience.
High school diploma or GED.
Excellent interpersonal, creative problem-solving, organizational, and time-management skills.
Excellent listening, written, and verbal communication skills.
Strong attention to detail and high integrity.
Ability to work within deadlines in a fast-paced environment.
Strong computer, typing/keyboarding, and data-entry skills, with the ability to navigate computer systems effectively and efficiently.
Ability to stand for extended periods of time.
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
Authorized to work in the United States.

Nice To Haves

Jewelry experience.

Responsibilities

Communicate the Blue Nile difference and build trust and confidence in the brand.
Provide exceptional customer service and develop product knowledge to educate customers.
Give accurate information and set clear customer expectations while providing an on-brand experience.
Proactively follow up on internal and external communications while maintaining Blue Nile service standards.
Resolve complex customer service challenges with solutions that exceed customer expectations.
Help maintain a customer-focused service culture, enhance the buying experience, and build relationships that support long-term business growth.
Maintain excellent attendance and punctuality.
Consistently achieve or exceed company sales and service goals.
Partner with peers and showroom management to solve problems while maintaining a customer-focused service culture.