Personal Jeweler - Blue Nile - SouthPark Mall
About The Position
Blue Nile is seeking a full-time Luxury Sales Consultant for its retail showroom at SouthPark Mall. The role focuses on delivering a white-glove customer experience, educating customers about jewelry purchases, and building lasting relationships that strengthen customers’ connection with the brand. The consultant should be professional, accessible, enthusiastic, and committed to helping customers develop a “Jeweler for Life” relationship with Blue Nile. The position involves communicating the Blue Nile brand, providing accurate information, resolving customer service challenges, and achieving sales and service goals. Consultants collaborate with peers and showroom management to maintain a customer-focused service culture. The role requires retail sales or customer service experience, a high school diploma or GED, strong communication and organizational abilities, computer proficiency, and the ability to stand for extended periods. Mandarin is preferred, and jewelry experience is a plus but is not required. The hourly pay range is $16.52–$24.00, with the final rate based on experience, qualifications, geographic region, internal equity, and job-related factors. Regular positions are eligible for a discretionary bonus. Eligible positions also offer medical, vision, and dental coverage and a 401(k) employer match, among other benefits. Blue Nile will not sponsor a new applicant for employment authorization for this position. The company is an equal opportunity employer and considers qualified applicants with criminal histories in accordance with applicable law.
Requirements
- Previous retail sales or customer service experience.
- High school diploma or GED.
- Excellent interpersonal, creative problem-solving, organizational, and time-management skills.
- Excellent listening, written, and verbal communication skills.
- Strong attention to detail and high integrity.
- Ability to work within deadlines in a fast-paced environment.
- Strong computer, typing/keyboarding, and data-entry skills, with the ability to navigate computer systems effectively and efficiently.
- Ability to stand for extended periods.
- Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
- Authorization to work in the U.S.
Nice To Haves
- Jewelry experience is a plus but not required.
- Mandarin speaking is preferred.
Responsibilities
- Communicate the Blue Nile difference and instill trust and confidence in the brand.
- Provide exceptional customer service and continually develop product knowledge to educate customers.
- Communicate accurate information and set clear customer expectations while delivering an on-brand experience.
- Proactively follow up on internal and external communications while maintaining Blue Nile service standards.
- Resolve complex customer service challenges with solutions that exceed customer expectations.
- Help create and maintain a customer-focused service culture, improve the buying experience, and build relationships that support long-term business growth.
- Maintain excellent attendance and punctuality.
- Consistently achieve or exceed company sales and service goals.
- Partner with peers and showroom management to solve problems while maintaining a customer-focused service culture.
Benefits
- Medical coverage for eligible positions.
- Vision coverage for eligible positions.
- Dental coverage for eligible positions.
- 401(k) employer match for eligible positions.
- Discretionary bonus eligibility for regular positions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
