Personal Injury Law Case Manager | ONLY Las Vegas-Henderson, Nevada, United States

Distro•Las Vegas, NV

17h•$30 - $40•Onsite

About The Position

The firm is seeking an experienced, bilingual Personal Injury Case Manager to manage pre-litigation personal injury cases from post-intake case development through settlement. The Case Manager is the primary point of contact for assigned clients and is responsible for case strategy, medical management, treatment monitoring, client and insurance-adjuster communication, demand preparation and review, settlement negotiation under attorney supervision, and moving cases forward efficiently. This is not a purely administrative role; Case Managers are expected to understand each case in detail, identify risks and opportunities, resolve bottlenecks, and make informed recommendations to the supervising attorney. The expected starting caseload is approximately 70 to 80 active cases, with the possibility of increasing to approximately 100 as the firm's technology and workflows develop. Case Managers are expected to meet KPIs, follow standard operating procedures, maintain accurate records, conduct timely follow-up, monitor treatment, obtain insurance information promptly, and progress cases without unnecessary delay. The firm uses an AI-supported demand process and is transitioning to EvenUp's AI-powered case-management platform. The Case Manager must independently verify AI-generated work for accuracy and completeness. This is a full-time, on-site position at the firm's office in Henderson, Nevada 89052. Candidates must live within the Las Vegas-Henderson area, be able to commute reliably, and work the established full-time schedule. Remote employment is not available for this opening. The offered pay is $30 to $40 per hour.

Requirements

At least one year of direct personal injury law firm experience.
Experience managing or materially supporting pre-litigation personal injury cases.
Professional fluency in written and spoken English and Spanish, including accurate communication of legal and medical concepts in both languages.
Experience communicating directly with personal injury clients.
Working knowledge of motor vehicle accident claims and the pre-litigation personal injury case lifecycle.
Ability to interpret medical records, diagnostic reports, treatment notes, and billing ledgers.
Experience communicating with insurance adjusters and medical providers.
Ability to manage a substantial caseload and multiple competing deadlines.
Strong attention to detail, organization, prioritization, and follow-up skills.
Ability to work independently after training and exercise sound judgment about when to act independently and when to request attorney guidance.
Comfort with case-management software and digital workflows, and willingness to adopt AI-based technology and changing SOPs.
Professional, empathetic, client-focused communication skills.
Reliable transportation and ability to work on-site in Henderson, Nevada; candidates must live within the Las Vegas-Henderson area.

Nice To Haves

Three or more years of personal injury case-management experience.
Experience independently managing 70 or more active cases.
Experience managing motor vehicle accident claims from intake through settlement.
Experience with medical-management strategy.
Experience reviewing demands or AI-generated demand packages.
Experience negotiating personal injury claims under attorney supervision.
Experience obtaining policy limits and declaration pages.
Property-damage experience.
Experience with Filevine, EvenUp, or comparable legal case-management software.
Familiarity with Nevada personal injury practice and insurance procedures.
Experience working with KPIs, productivity expectations, and formal SOPs.
Certified Nevada Notary Public or willingness to obtain notary certification.

Responsibilities

Manage pre-litigation personal injury cases from post-intake case development through settlement.
Maintain a complete understanding of each assigned case's facts, liability, injuries, treatment, insurance coverage, damages, and strategic posture.
Develop and update individualized case plans; monitor deadlines, milestones, tasks, and potential delays.
Identify case risks, missing information, strategic opportunities, and issues requiring escalation to the supervising attorney.
Guide clients through treatment and monitor diagnoses, referrals, imaging, specialist care, procedures, recovery, treatment gaps, and documentation deficiencies.
Review medical records, diagnostic reports, billing ledgers, treatment summaries, and provider recommendations; assess whether documentation supports reported injuries and damages.
Serve as the primary point of contact for clients, provide regular case updates, explain processes and next steps, respond promptly, and document communications.
Communicate legal and medical information clearly in English and Spanish, set appropriate expectations, and identify client concerns requiring attorney involvement.
Communicate with insurance adjusters, obtain policy information and available coverage limits, follow up with carriers, monitor claim developments, and document communications.
Escalate disputed liability, inadequate coverage, bad-faith concerns, complex insurance issues, and legal, ethical, medical, coverage, or valuation concerns to the supervising attorney.
Review AI-generated demand packages for factual, medical, financial, and legal accuracy; verify supporting exhibits and documentation; correct errors; submit demands for attorney approval; and track deadlines and responses.
Review settlement offers, communicate with adjusters about offers and counteroffers, negotiate claims under attorney supervision, prepare case recommendations, and communicate authorized offers to clients.
Support property-damage matters, including vehicle repairs, rental vehicles, total-loss documentation, and carrier communications, coordinating with Case Coordinators as needed.
Collaborate with Case Coordinators who may assist with claims setup, medical-record and billing requests, lien-reduction support, and routine administrative tasks.
Coordinate with accounting and disbursement after settlement, update clients on lien resolution and disbursement timing, complete closure tasks, and transfer cases to litigation with clear handoff information when necessary.
Use EvenUp and other firm technology, automated workflows, voice-agent processes, task reminders, and SOPs; verify AI-generated work, maintain accurate CRM data, adapt to technology changes, and provide workflow feedback.
Meet firm KPIs and SOPs, maintain accurate and current case-management records, balance incoming and resolved cases, and use sound independent judgment while seeking attorney guidance when appropriate.