Personal Injury Case Manager

Distro•Henderson, NV

2d•$30 - $40•Onsite

About The Position

The firm is seeking an experienced, bilingual English/Spanish Personal Injury Case Manager to manage pre-litigation personal injury matters from case development through settlement. The Case Manager is the primary client contact and oversees medical management, treatment monitoring, client and adjuster communication, case strategy, demand preparation, and settlement negotiations under attorney supervision. This is not a purely administrative role: Case Managers are responsible for understanding each case, identifying risks and opportunities, guiding the client's treatment journey, resolving bottlenecks, and making informed recommendations to the supervising attorney. The expected starting caseload is approximately 70 to 80 active cases, with the possibility of increasing to approximately 100 as technology and workflows improve. Case Managers collaborate with Case Coordinators, who may assist with claims setup, records and billing requests, lien support, and routine administrative tasks. The firm uses EvenUp's AI-powered case-management platform and AI-supported demand generation. Case Managers must independently verify AI-generated work and maintain accurate records while using technology to improve efficiency and client service. This is a full-time, on-site position at the firm's office in Henderson, Nevada 89052. Candidates must be able to commute reliably; remote employment is not available for this opening. Compensation is $30–$40 per hour.

Requirements

At least one year of direct personal injury law firm experience.
Experience managing or materially supporting pre-litigation personal injury cases.
Professional fluency in written and spoken English and Spanish, including the ability to accurately communicate legal and medical concepts in both languages.
Experience communicating directly with personal injury clients.
Working knowledge of motor vehicle accident claims and the pre-litigation personal injury case lifecycle.
Ability to interpret medical records, diagnostic reports, treatment notes, and billing ledgers.
Experience communicating with insurance adjusters and medical providers.
Ability to manage a substantial caseload and multiple competing deadlines.
Strong attention to detail, organization, prioritization, and follow-up skills.
Ability to work independently after training and use sound judgment about when to act and when to seek attorney guidance.
Comfort using case-management software and digital workflows, and willingness to adopt AI-based technology and changing SOPs.
Professional, empathetic, client-focused communication skills.
Reliable transportation and ability to work on-site in Henderson, Nevada.

Nice To Haves

Three or more years of personal injury case-management experience.
Experience independently managing 70 or more active cases.
Experience managing motor vehicle accident claims from intake through settlement.
Experience with medical-management strategy.
Experience reviewing demands or AI-generated demand packages.
Experience negotiating personal injury claims under attorney supervision.
Experience obtaining policy limits and declaration pages.
Property-damage experience.
Experience with Filevine, EvenUp, or comparable legal case-management software.
Familiarity with Nevada personal injury practice and insurance procedures.
Experience working with KPIs, productivity expectations, and formal SOPs.
Certified Nevada Notary Public or willingness to obtain notary certification.

Responsibilities

Manage a portfolio of pre-litigation personal injury cases from post-intake development through settlement, maintaining a complete understanding of each case's facts, liability, injuries, treatment, insurance coverage, damages, and strategic posture.
Develop and update case plans, monitor deadlines and milestones, identify risks and delays, advance cases under firm KPIs and SOPs, and prepare matters for attorney review, demands, negotiation, settlement, or litigation transfer.
Guide clients through medical treatment; monitor diagnoses, referrals, imaging, specialist care, procedures, recovery, treatment gaps, and documentation; review medical records, reports, bills, and treatment recommendations.
Communicate with clients regularly in English and Spanish, explain the process and next steps, respond promptly, set expectations, document important communications, and escalate concerns requiring attorney involvement.
Communicate with insurance adjusters, obtain policy information and coverage limits, follow up on outstanding information, track liability and claim developments, and escalate disputed liability, coverage, or complex insurance issues.
Review AI-generated demand packages for factual, medical, financial, and legal accuracy; verify supporting documents and exhibits; correct deficiencies; submit demands for attorney approval; and send approved demands to insurers.
Review settlement offers, communicate with adjusters about offers and counteroffers, negotiate claims under attorney supervision, prepare case summaries and recommendations, and document negotiations.
Assist clients with property-damage matters, including vehicle repairs, rental vehicles, total-loss documentation, and communications with insurance carriers; escalate disputed issues as appropriate.
Collaborate with Case Coordinators while retaining responsibility for case strategy, medical management, client communication, meaningful follow-up, demand readiness, and case progression.
Continue client communication after settlement, coordinate with the accounting and disbursement team, keep clients informed about lien resolution and disbursement timing, complete closure tasks, and prepare clear handoffs to the litigation team when needed.
Use EvenUp and other digital workflows, follow automated processes and SOPs, verify AI-generated work, maintain complete CRM data, adapt to technology changes, and provide feedback on workflow improvements.