Personal Injury Intake Specialist

Mickey Keenan PA•Tampa, FL

8h•Onsite

About The Position

As a Personal Injury Intake Specialist, you are the first point of contact for injured people looking for help. You'll answer inbound calls, chats and web leads, listen carefully to each caller's story, gather the key facts of their case, and guide qualified callers through signing with our firm. This is a sales role built on trust, not pressure. You'll succeed by helping people feel heard, understood and confident that they've found the right team.

Requirements

Patience. You stay calm and steady with callers who may be in pain, frustrated or overwhelmed.
Empathy and compassion. You connect with people and treat every caller like family.
Persuasive communication. You can build trust and help people make a decision that's right for them.
Computer literacy. You're comfortable typing while you talk, moving between systems and learning new software quickly.
Excellent verbal and written communication skills
A strong sense of urgency and attention to detail

Nice To Haves

Prior experience in legal intake, call center, inside sales or customer service is preferred.
Personal injury experience is a big plus.
Bilingual (English/Spanish) is a PLUS

Responsibilities

Answer inbound calls and respond quickly to web, chat and marketing leads
Conduct compassionate, thorough intake interviews to capture accident, injury and insurance details
Screen cases against firm criteria and route them to the right attorney or team
Explain our process clearly and guide qualified clients through signing their engagement paperwork
Follow up with prospective clients on time and persistently, without being pushy
Enter accurate, complete information into our lead management system (Lead Docket)
Meet personal and team goals for response time, conversion and client experience
Represent the Mickey Keenan, PA standard on every call, Mickey Cares