Experienced Personal Injury Case Manager | Hybrid/Remote

Viles & Beckman • Cypress Lake, FL

13d

About The Position

Viles & Beckman is seeking an experienced Florida Personal Injury Case Manager to independently manage a presuit caseload with initiative, compassion, and accountability. The position manages approximately 100–120 cases involving motor vehicle accidents, premises liability, product liability, wrongful death, and other personal injury matters. The case manager owns case progress from signup through settlement and lien resolution, or coordinates a handoff to litigation. Attorneys lead legal strategy, and shared legal assistant support assists with claim setup, records retrieval, and lien-resolution follow-up so the case manager can focus on substantive case management and client service.

The role requires proactive client communication, ownership of file progress, investigation coordination, medical case development, preparation of demand packages, support for attorney-directed settlement negotiations, lien-resolution coordination, and organized handoffs to closings or litigation. The case manager is expected to meet established expectations for communication, file quality, demand preparation, case progression, and settlement activity.

The position is remote or hybrid, with Florida-based candidates preferred. Compensation is hourly and based on experience and demonstrated performance. Spanish proficiency is preferred but not required. Viles & Beckman describes its culture as focused on excellent work, mutual support, high standards, client service, learning, community involvement, and treating clients and teammates with care and respect. Eligible team members receive a benefits package that includes paid time off, paid holidays, and a 401(k) with matching, as well as opportunities for continued learning and professional growth. Applicants must be authorized to work in the United States.

Requirements

• Prior experience independently managing Florida personal injury presuit cases is required.
• Experience managing a substantial caseload while maintaining responsive client service and accurate files.
• Strong demand-writing skills and experience reviewing medical records, bills, and supporting documentation.
• Working understanding of Florida personal injury claims, insurance coverage, case development, and lien resolution.
• Strong organization, attention to detail, and dependable follow-through.
• Ability to work independently, recognize issues, exercise sound judgment, and involve the attorney when needed.
• Clear and empathetic client communication and professional communication with providers, adjusters, and teammates.
• Comfort working toward goals and being accountable for results.
• Proficiency with Microsoft 365 and case management software.
• Ability to remain responsive, organized, and collaborative in a remote or hybrid environment.
• Authorization to work in the United States.

Nice To Haves

• Filevine experience.
• Spanish proficiency.
• Florida-based candidacy is preferred.

Responsibilities

• Maintain proactive, consistent client communication, explain next steps, and help clients feel informed and supported.
• Take ownership of case progress by identifying file needs, anticipating obstacles, and following through.
• Coordinate investigations by gathering facts and supporting documentation and flagging liability, coverage, and evidence issues for the attorney.
• Track medical treatment progress, identify gaps or barriers, and communicate relevant developments to the attorney while respecting that medical decisions belong to clients and their providers.
• Review and summarize medical records and bills, document damages, and prepare thorough, persuasive demand packages for attorney review.
• Support settlement preparation, communications, and follow-through under attorney direction.
• Identify outstanding balances and liens, coordinate reduction requests under attorney supervision, and follow through with shared support staff.
• Coordinate complete and organized handoffs to closings or litigation.
• Meet established expectations for client communication, file quality, demand preparation, case progression, and settlement activity.

Benefits

• Paid time off for eligible team members.
• Paid holidays for eligible team members.
• 401(k) with matching for eligible team members.
• Opportunities for continued learning and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed