Personal Care Specialist (12 month contract)

Cencora • CAN > ON > Remote, ON

1d • Remote

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in customer service setting
• Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
• Ability to manage multiple priorities and adapt to change and ambiguity
• Proficiency with Microsoft Office and confidence using technology
• Commitment to continuous improvement and adherence to program standards

Nice To Haves

• Post-secondary education certificate, diploma, or degree (preferred)
• Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
• Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)

Responsibilities

• Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey.
• Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy.
• Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication.
• Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support.
• Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory.
• Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient.
• Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned.
• Takes an active role in team teleconferences by sharing insights and helping facilitate communication within the team.
• Aligns with management decisions, guides the team in adapting to and implementing new initiatives effectively.
• Shares best practices and mentors colleagues on program processes, stakeholder engagement, and patient-centered care.
• Actively supports and promotes positive team spirit and team engagement.
• Serves as a positive reference/role model within AbbVie Care, upholding AbbVie standards and strategies.
• Remains agile and open-minded when faced with change and quickly pivot when projects or strategies shift.
• Demonstrates initiative by actively seeking opportunities to contribute to team, program, and company goals.
• Works with DM to plan and execute various projects or sessions each year, aligning team goals with department objectives.
• Embraces change with a positive, constructive mindset, viewing it as an opportunity for growth.
• Identifies team or process gaps, offer solutions, and lead initiatives to implement improvements.

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree