Personal Care Specialist - 12 Month Contract

Cencora•Montreal, QC

1d•Remote

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

Bilingualism (English/French) is an asset (requirement for province of Quebec)
Experience in customer service setting

Nice To Haves

Post-secondary education certificate, diploma, or degree (preferred)
Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
Proficiency with Microsoft Office and confidence using technology

Responsibilities

Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey.
Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy.
Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication.
Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support.
Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory.
Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient.
Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned