Receptionist (12-Month Contract)

HOOPP (Healthcare of Ontario Pension Plan)•Toronto, ON

8h•Onsite

About The Position

Fulfill first point of contact as a Receptionist for our organization. The individual is expected to be service focused, demonstrating flexibility and adaptability in a fast-paced environment. The position includes greeting all guests, administration of visitor management system, processing day passes for security access, service request ticket assignment administration, and booking small meeting rooms. This role performs a broad range of reception, office and meeting rooms support duties, demonstrating a superior level of service and support to our guests and employees.

Requirements

2+ years general office experience, including reception administration
Grade 12 diploma /College diploma
Experience in front-line customer service
Demonstrated professionalism
Proven interpersonal/communication skills
Proven superior customer service practices and experience
Excellent computer skills for administrative support
Strong attention to detail
Ability to work with minimal supervision
Demonstrated ability to handle confidential and sensitive information with discretion
Experience in collaborating and building trusted relationships across diverse teams
Proven history of reliability, attendance and punctuality
Proficient in Microsoft Office Suite

Nice To Haves

Experience with Ccure an asset

Responsibilities

Welcome and show guests to meeting rooms
Ensure proper registration of all guests upon their arrival
Manage meeting room calendars for conference center
Maintain overall appearance, tidiness of reception areas and conference floor meeting rooms
Provide coffee service for meeting rooms in conference center
Redirect all calls as required to the appropriate personnel or groups
Opening and closing procedures of the reception desk
Receive and record Pension document intake
Liaise with property management to report deficiencies and coordinate service requests with building maintenance as needed.
Provide triage support for incoming work order tickets
Administer day pass cards, providing to those employees who have forgotten or misplaced their card
Monitor security cameras throughout HOOPP
Provide data entry assistance when needed
Other tasks as assigned

Benefits

high-performance, people-focused culture
equity, diversity, and inclusion are fundamental to our work environment and business success
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning
membership in HOOPP’s world class defined benefit pension plan
competitive, 100% company-paid extended health and dental benefits for permanent employees
coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year
parental leave top-up
health spending account
optional post-retirement health and dental benefits subsidized at 50%
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers