Personal Care Specialist

Green Thumb•Roanoke, VA

12d•Onsite

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area. They help customers identify products and consumption methods suited to their needs, share information about product use and safety, and maintain up-to-date product knowledge. The role also supports store operations, inventory, compliance, security, and a welcoming, well-maintained dispensary environment. Specialists may work at assigned front-of-house, back-of-house, or maintenance workstations during scheduled shifts.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Availability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable and dependable attendance.
Must be at least 21 years old.
Must pass required background checks, including state-specific cannabis employment requirements.
Valid driver’s license or state ID.
Must comply with legal and company regulations for working in the cannabis industry.
Ability to perform duties for prolonged periods, including moving around the dispensary, remaining stationary when needed, communicating directly with individuals and groups, operating point-of-sale and office productivity equipment, preparing orders, inspecting and receiving detailed information, moving inventory weighing up to 30 pounds independently, and positioning oneself to move inventory in storage areas.
Demonstrated excellent customer service skills.
Ability to establish and maintain effective working relationships with employees.
Ability to listen and communicate effectively, verbally and in writing, with varied audiences.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

Specialty, customer-facing retail experience.
Prior knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Recommend safe and effective product regimens based on individual needs, using current product knowledge.
Help verify the accuracy of order deliveries.
Support management in smooth, compliant store operations, including daily activities, maintenance, and handling reported patient information, issues, and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well-maintained and compliant.
Maintain required hard-copy files.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties, including check-in, sales floor, point of sale, curbside, roll-through, fulfillment, receiving, replenishment, inventory counts, and maintenance.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.