Personal Care Specialist

Green Thumb•Roanoke, VA

13d

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area, from entry through checkout and departure. They help connect each person with suitable products and consumption methods, maintain strong product knowledge, and support customer education about products, consumption methods, and safety. The role also supports store operations, inventory, compliance, security, and dispensary cleanliness and presentation. The position involves work at assigned front-of-house, back-of-house, and maintenance stations as determined by management. Work takes place in a patient- and/or customer-facing environment and may involve outdoor work in varying and sometimes adverse weather, as well as exposure to cannabis or allergens present where cannabis is prevalent. The role requires adherence to applicable cannabis regulations, company rules, safety procedures, and HIPAA requirements.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Act with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move around the dispensary to fulfill assignments and assist patients and/or customers in different locations.
Be able to remain stationary when required by business needs.
Be able to converse and communicate directly with individuals and groups.
Be able to operate point-of-sale systems, computers, and other office productivity machinery, and use online programming and software including word processing, database management, spreadsheet applications, and email.
Be able to prepare orders by moving and placing products.
Be able to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and keep product knowledge current.
Promote a positive, communicative, patient- and/or customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant store operations, including daily activities, maintenance, and handling reported patient information, issues, and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store’s presentation maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through.
Complete assigned back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.