Personal Care Specialist

Green Thumb•Sun City Center, FL

About The Position

RISE Personal Care Specialists provide one-on-one service to patients and customers throughout their visit to the retail area, from arrival through checkout. They help each person identify suitable products and consumption methods, provide education about products and safety, and maintain up-to-date product knowledge. The role supports smooth, compliant dispensary operations and may involve work across front-of-house, back-of-house, and maintenance workstations as assigned by management. The position is customer-facing and may require working outdoors in varying weather, as well as exposure to cannabis or allergens present where cannabis is prevalent. Employees are expected to uphold safety, security, cleanliness, regulatory compliance, professionalism, and the company’s values of humility, hard work, gratitude, transparency, collaboration, and continued growth. Green Thumb Industries also describes its commitment to an inclusive workplace and to championing economic opportunities in communities disproportionately affected by the war on drugs.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Follow instructions and incorporate constructive criticism from managers.
Operate with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, converse and communicate directly with individuals and groups, operate point-of-sale systems and office productivity equipment, prepare orders, inspect detailed information, independently move inventory and materials weighing up to 30 pounds, and position oneself to move inventory in storage areas for prolonged periods.
Be able to work in a patient- and customer-facing environment, outdoors in varying and sometimes adverse weather, and in an environment where cannabis or allergens may be present.

Nice To Haves

Specialty, customer-facing retail experience.
Knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate patients and customers about products, consumption methods, and safety.
Recommend safe and effective regimens suited to each patient’s or customer’s needs, using current product and consumption-method knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying the accuracy of order deliveries.
Support the management team in maintaining smooth, proper, and compliant store operations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store’s presentation well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through; back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts; and maintenance duties.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.