Waltham MA Personal Care Management Skills Trainer

Tempus Unlimited•Waltham, MA

50d

About The Position

Tempus Unlimited, Inc. is a nonprofit organization providing community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency promotes inclusion in mainstream social, recreational, family, and work activities. The Personal Care Management Skills Trainer is a community-based role supporting the Personal Care Attendant Program. The trainer educates consumers and, when applicable, surrogates on managing consumer-directed hands-on care programs, and performs department-wide skills-training tasks and processes. The role covers the Waltham, Massachusetts area, including travel within a 60-mile radius of the employee’s home address. The position is full-time at 35 hours per week, Monday through Friday, 8:30 a.m. to 4:30 p.m. It pays $21 per hour and includes mileage reimbursement. A two-day in-person orientation and two to three weeks of training take place in Stoughton. The position requires a valid driver’s license and a reliable vehicle for travel throughout the assigned service area. A bachelor’s degree is preferred; a high school diploma or GED is required. Experience serving people with disabilities and knowledge of PCA programs are preferred. Bilingual English skills in any language are preferred.

Requirements

High school diploma or GED required.
Valid driver’s license.
Reliable vehicle for travel throughout the assigned service area.
Excellent communication, organizational, and writing skills.
Basic computer skills in Microsoft Office and Outlook, and ability to navigate databases.
Ability to meet the described physical demands, including regularly talking and/or hearing and frequently sitting, standing, walking, using hands to finger, handle, or feel, and reaching with hands and arms.
Satisfactory background check results are required as a condition of employment.

Nice To Haves

Bachelor’s degree preferred.
Experience providing services for people with disabilities and knowledge of PCA programs preferred.
Experience or education in teaching or counseling is helpful.
Knowledge of community resources and social service systems is beneficial.
Bilingual English skills in any language preferred.

Responsibilities

Follow up on assigned functional skills training in a timely manner as determined by contract.
Assess consumers’ and/or surrogates’ ability to manage PCA services.
Train consumers and/or surrogates in the skills needed to manage their PCA program, as outlined in the MassHealth Service Agreement and Personal Care Management Contract.
Maintain confidentiality in all consumer-related matters.
Attend in-person or virtual trainings and meetings as requested by the Supervisor or Manager, including monthly one-on-one meetings with the supervisor.
Demonstrate working knowledge of program policies and procedures and MassHealth regulations, and commitment to the Independent Living philosophy of consumer control.
Report suspected consumer sexual or physical abuse and neglect to the Disabled Person Protection Commission within 24 business hours.
Complete and track required documentation within applicable timelines and in accordance with company policies and the PCM Contract, including assigned referrals and intake documentation, service agreements and reassessment documentation, and supporting documentation as needed.
Return phone calls from surrogates and consumers within 72 business hours.
Document administrative and communication progress notes in real time.
Document visit and travel progress notes within 48 business hours.
Complete 10–12 in-person home visits per week.
Complete and submit skills-training paperwork within 48 business hours.
Verify and approve the Dayforce timecard daily and update the Outlook calendar daily.
Provide a weekly productivity report as requested by the immediate supervisor.
Use TripLog for travel to home visits and other business-related travel, including travel to the office.
Submit mileage and expense forms by the 15th of each month.
Return required email communications within 48 business hours.
Follow up with the Supervisor and/or other departments on skills-training and tracking-report requests related to non-billing, overbilling, overtime, and ineligible consumers.
Provide training and ongoing support for EVV and provide Issue Focus training as requested.
Provide consumer status updates and follow up on pending intake, quarterly, surrogate change, and annual reviews.
Perform other duties as assigned by the Skills Trainer Supervisor or Management.