Framingham MA Personal Care Management Skills Trainer

Tempus Unlimited•Framingham, MA

50d•Onsite

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency encourages the inclusion of people with disabilities in social, recreational, family, and work activities. The community-based Personal Care Management Skills Trainer educates consumers and, when applicable, surrogates on how to manage their consumer-directed hands-on care program. The trainer also performs department-wide skills training tasks and processes. The position serves the Framingham, Massachusetts area, including travel within a radius of up to 60 miles from the employee’s home address. It is full-time at 35 hours per week, Monday through Friday, 8:30 a.m. to 4:30 p.m. Travel is required, and the employee must have a valid driver’s license and reliable vehicle. The position includes a two-day in-person orientation in Stoughton and two to three weeks of training in Stoughton. Offers are contingent on satisfactory background check results. Background checks are conducted in accordance with program policy and state and federal regulations, and may also be conducted on current employees from time to time. Tempus Unlimited is an equal opportunity employer and may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions.

Requirements

GED or high school diploma required.
Valid driver’s license required.
Reliable vehicle required for travel throughout the assigned service area.
Excellent communication, organizational, and writing skills.
Basic computer skills, including Microsoft Office and Outlook, and the ability to navigate databases.
Ability to meet the physical demands of the job, including regularly talking and/or hearing and frequently sitting, standing, walking, handling or feeling objects, and reaching with hands and arms.
Employment offers are contingent upon satisfactory background check results.

Nice To Haves

Bachelor’s degree preferred.
Experience providing services to people with disabilities and knowledge of PCA programs preferred.
Experience or education in teaching or counseling helpful.
Knowledge of community resources and social service systems beneficial.
Bilingual English preferred in all languages.

Responsibilities

Follow up on assigned functional skills training within timelines established by contract.
Assess consumers’ and/or surrogates’ ability to manage PCA services.
Train consumers and/or surrogates in the skills needed to manage their PCA program, as outlined in the MassHealth Service Agreement and Personal Care Management Contract.
Maintain confidentiality in all consumer-related matters.
Attend in-person or virtual trainings and meetings as requested by a supervisor or manager, including monthly one-on-one meetings with the supervisor.
Demonstrate knowledge of program policies and procedures and MassHealth regulations, and commitment to the Independent Living philosophy of consumer control.
Report suspected consumer sexual or physical abuse and neglect to the Disabled Persons Protection Commission within 24 business hours.
Complete and track required documentation within required timelines and in accordance with company policies and the PCM Contract, including assigned referrals and intake documentation, service agreements and assessments for reevaluations, and supporting documentation as needed.
Return consumer and surrogate phone calls within 72 business hours.
Document administrative and communication progress notes in real time.
Document visit and travel progress notes within 48 business hours.
Complete 10–12 in-person home visits per week.
Complete and submit skills training paperwork within 48 business hours.
Verify and approve the Dayforce timecard daily.
Update the Outlook calendar daily.
Provide a weekly productivity report as requested by the immediate supervisor.
Use TripLog for travel to in-person home visits and other business-related travel, including travel to the office.
Submit mileage and expense forms by the 15th of each month.
Return required email communications within 48 business hours.
Follow up with the supervisor and/or other departments on skills training and tracking report requests, including non-billing, overbilling, overtime, and ineligible consumers.
Provide training and ongoing support for EVV.
Provide Issue Focus training as requested.
Provide consumer status updates and follow up on pending intake, quarterly, surrogate change, and annual reviews.
Perform other duties as assigned by the Skills Trainer Supervisor or management.