Personal Banker

PNC Bank•Lancaster, PA

20d•Onsite

About The Position

As a Personal Banker in PNC’s Retail Banking organization, you will be based at the King Street Branch in Lancaster, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial well-being, and collaborates with ecosystem partners to grow customer relationships and share of wallet. You will position PNC solutions to generate revenue and customer loyalty while delivering a differentiated customer experience. The position is in-office. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this role. The role also participates in branch operations, applies product and procedural knowledge to resolve customer problems, and manages risk by following policies and procedures and exercising sound judgment. Candidates should demonstrate customer focus and the ability to assess and manage risks in support of PNC’s Enterprise Risk Management Framework. Spanish-speaking ability is preferred. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to help avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.