Personal Banker - Hampden Yosemite

PNC Bank•Denver, CO

9d•Onsite

About The Position

As a Personal Banker in PNC's retail organization, based in Denver, Colorado, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to generate revenue and customer loyalty. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Spanish-speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Each client interaction should include a full PNC conversation to identify relevant solutions. You will educate customers about ways to manage financial transactions using technology, tools, and resources; resolve customer problems; manage risk; and contribute to efficient and accurate daily branch operations. Candidates typically need an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Meet the additional background-check requirements applicable to the position under Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability; Spanish speaking assessment is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers’ share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.