Personal Banker

KeyBank•Bellingham, WA

12d•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in deeper conversations to identify needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops relationships with existing clients based on their financial goals. The position is client-first, sales-driven, self-motivated, and competitive, and relies on effective teamwork, polished communication, and confidence. The Personal Banker provides customized financial wellness recommendations, opens personal and business accounts and other banking products, builds partnerships with branch teammates and other lines of business, and supports branch operations. The role follows operational, risk, security, audit, and documentation policies and procedures. Work includes occasional Saturday shifts as directed by management and may include other duties as assigned.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Experience with sales; financial services experience is not required when sales experience is present.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about KeyBank digital platforms and capabilities.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
Strong work ethic, integrity, time-management skills, and verbal and non-verbal communication skills.
Ability to build and nurture client relationships, identify prospects, understand needs, and develop strategies to convert and retain clients.
Ability to provide attentive client service and resolve issues promptly.
Ability to evaluate financial information, understand clients' financial health, identify investment opportunities, and recommend strategies.
Understanding of risks associated with banking operations and client transactions.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of the role, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and lifting items weighing up to 30 pounds.

Nice To Haves

Bachelor's degree.
Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
Notary license.

Responsibilities

Create a strong client experience by being present with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and related products, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
Develop partnerships with branch teammates and other lines of business to acquire clients and deepen relationships with existing clients.
Manage internal and external centers of influence effectively.
Follow operational, risk, security, and audit policies and procedures, including appropriate documentation of client interactions.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned.