Personal Banker

Glacier Bancorp, Inc.•College Station, TX

13d

About The Position

Guaranty Bank & Trust is hiring a full-time Personal Banker. The role combines traditional teller duties with opening new accounts, with training in teller duties first and new-account duties afterward. The position supports customers in reaching their financial goals by delivering personalized service and building customer relationships.

Requirements

High school degree or higher.
At least one year of customer service and cash-handling experience.
Excellent communication skills and the ability to build customer relationships based on trust.
Strong critical-thinking and problem-solving skills.
Initiative, commitment to continuous learning, and ability to adapt to change.
Ability to collaborate with others to achieve shared goals.
Proficiency in Microsoft Office.
Ability to work the location’s scheduled hours, including some evenings.
Ability to perform required physical activities, use routine office equipment, and maintain reliable and timely attendance.

Nice To Haves

At least one year of teller or new accounts experience.

Responsibilities

Handle cash transactions and assess negotiable instruments by verifying cash and endorsements, confirming identification and validity, and identifying counterfeit currency and fraudulent checks.
Balance ATMs, cash on hand, drawer activities, and daily totals; secure cash and coin in accordance with bank policy.
Consolidate and balance daily transactions.
Accept deposits, process loan payments, cash checks, and issue money orders and cashier’s checks.
Build customer loyalty and deepen relationships by identifying financial needs and recommending relevant products, services, and solutions.
Open consumer and business accounts.
Take ownership of the customer experience, including onboarding customers and resolving service issues.
Conduct outbound sales activities, including meeting local businesses and attending community events to increase visibility and drive business.
Connect customers with loan, mortgage, treasury management, or investment specialists for specialized needs.
Contact new customers by phone to assess satisfaction, resolve issues, and identify additional needs in line with their financial priorities.
Engage customers in the lobby and by phone to assist, educate, and train them in using self-service technologies.
Follow privacy policies and procedures to protect customer confidentiality and information.
Comply with applicable financial institution regulations and company policies and procedures.
Complete and pass assigned regulatory compliance training.
Perform additional duties and tasks assigned by management.