Personal Banker - Hampden Yosemite

PNC•Denver, CO

10d•$45,375 - $75,625•Onsite

About The Position

The Personal Banker works within PNC's retail organization in Denver, Colorado, acquiring and deepening branch customer relationships through proactive sales and service. The role identifies opportunities to improve customers' financial wellbeing, positions PNC solutions to generate revenue and loyalty, and collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The role is in-office; Spanish proficiency is preferred. The Personal Banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They provide a full PNC conversation at every client interaction, identify appropriate solutions, educate customers on transaction-management options using technology and other resources, and resolve problems using product and procedural knowledge. The role also supports branch operations, follows policies and procedures, and manages risk within established limits. PNC emphasizes customer focus and effective management of risks under its Enterprise Risk Management Framework. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates are subject to background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is listed as the education requirement.
No required certifications are listed.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction and identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.