Personal Banker

PNC Bank•Grand Rapids, MI

12d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization at the Cascade Branch in Grand Rapids, Michigan. This in-office role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to support customers' financial well-being, and collaborates with ecosystem partners to increase customers' share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, provides a differentiated customer experience, and supports efficient and accurate branch operations. The Personal Banker conducts proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role educates customers about financial transaction options and available technology, identifies and resolves customer problems, and manages risk by following policies and procedures and exercising sound judgment. Candidates should typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Build customer loyalty and grow customers' share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and demonstrating sound judgment within established limits.
Identify and avoid potential losses through heightened scrutiny.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service