Personal Banker

Northern Trust•Winnetka, IL

15d

About The Position

The Personal/Universal Banker delivers exceptional client service while assisting clients with a full range of banking products and services. Under general supervision and working independently most of the time, the banker carries out administrative and operational activities, responds to client inquiries in person, by telephone, and by email, and supports account opening, maintenance, servicing, money movement, reporting, and recordkeeping. The role also provides ongoing advice and account maintenance for assigned relationships by identifying client needs and cross-selling relevant services. The banker must follow applicable banking policies, procedures, guidelines, and compliance requirements. They are expected to mentor fellow bankers, share deposit expertise, train others as designated, and help improve the Wealth Management team's processes and operating environment. The role includes handling cash transactions and daily balancing, assisting with safe deposit boxes where available, monitoring banking reports, supporting audits, and cross-training on Northern Trust's teller system.

Requirements

Strong analytical, problem-solving, and organizational skills to identify, research, and resolve requests and manage competing priorities and workflow.
Ability to think critically and work independently as well as collaboratively.
Strong verbal and written communication skills.
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

3–5 years of related experience.
Knowledge of banking operations, products, and services, typically acquired through related work experience.
Knowledge of federal regulations and banking guidelines, typically acquired through related work experience or formal training.

Responsibilities

Understand the business model and engage appropriate subject matter experts to explore client opportunities; maintain assigned relationships, provide holistic advice, cross-sell, and identify client needs.
Execute or submit client account servicing activities within appropriate time frames, including wires and fund transfers, opening and closing accounts, maintaining account records, imaging documents, and researching client issues.
Communicate proactively with relationship management and operations teams to obtain information needed to complete client requests.
Handle paying and receiving activities, including cash transactions and daily balancing, while following Wealth Management Lobby Banking Operations policies and procedures.
Assist with maintenance and servicing of safe deposit boxes in offices where available.
Set up client accounts and services, review documentation for completeness, and follow up to prevent deposit-account documentation deficiencies.
Follow Northern Trust and Wealth Management risk management and compliance guidelines, and promptly escalate issues or concerns to management.
Maintain knowledge of business applications and online tools used for client and account servicing, and learn about technology and system enhancements.
Stay informed about products and services to answer client questions and support sales that expand client relationships.
Monitor banking reports and assist with banking audits as directed by the Team Leader or Manager.
Mentor fellow Personal Bankers by providing guidance, encouragement, and direction.
Share deposit-area expertise and train others as designated by the Team Leader or Manager.
Cross-train on the Northern Trust teller system.