Personal Banker

PNC Bank•Detroit, MI

13d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch organization, based in Detroit, Michigan, you will acquire and deepen the branch customer base through proactive sales and service. You will manage customer experiences by identifying opportunities to support customers' financial well-being, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue and customer loyalty. The role is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will conduct sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. In each interaction, you will seek appropriate PNC solutions, educate customers about ways to manage financial transactions using available technology and resources, and apply product and procedural knowledge to resolve problems. You will also manage risk by following policies and procedures, using sound judgment, and participating in efficient and accurate branch operations. Successful candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. No degree or required certification is listed. Candidates considered for the position will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage their experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Engage customers in the lobby and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days each year, depending on career level and eligibility