Personal Banker

TEXAS TECH FEDERAL CREDIT UNION•Amarillo, TX

12d•Onsite

About The Position

The Personal Banker delivers exceptional member service by providing financial solutions that meet members’ needs and create value in their lives. The role supports Texas Tech CU’s core values and helps members with banking services, account opening and maintenance, product education, loan referrals, and issue resolution. The Personal Banker follows regulatory requirements, organizational policies, and security procedures to protect members and their confidential information, while collaborating with colleagues to provide a seamless member experience.

Requirements

High school diploma or equivalent.
Service-oriented attitude and strong member service skills.
Ability to communicate effectively and consistently.
Excellent organizational, time-management, and interpersonal skills.
Detail-oriented and able to multitask in a fast-paced environment.
Commitment to ethical standards, confidentiality, and regulatory compliance.
Ability to stand for extended periods and occasionally lift moderate-weight items.

Nice To Haves

Additional education in finance or a related field.
Bilingual in English and Spanish.
Two years of experience in a financial institution or similar environment.

Responsibilities

Support and promote Texas Tech CU’s core values of trust, respect, excellence, kindness, and stewardship.
Serve members and employees pleasantly and professionally; greet members as they enter the lobby.
Provide prompt, courteous, and efficient service and address member inquiries, concerns, and requests.
Help members use online and mobile banking and access services such as wires, ACH, debit and credit cards, and basic account inquiries.
Educate members about financial products and services, including checking and savings accounts, loans, credit cards, and investment options.
Open new accounts and guide members through account maintenance procedures.
Work toward individual and branch loan referral goals and assist members with loan applications.
Resolve member complaints and issues, escalating complex problems when necessary.
Identify opportunities to improve member satisfaction.
Follow regulatory guidelines, Texas Tech CU policies, and security procedures to maintain compliance, protect confidential information, and minimize risk and fraud.
Collaborate with Virtual Tellers, Consumer Loan Officers, management, and other team members to support a seamless member experience.
Communicate effectively and contribute to a positive work environment.
Perform other duties as assigned to ensure proper operations.