Personal Banker

PNC•Avenel, NJ

20d•$49,500 - $82,500•Onsite

About The Position

The Personal Banker is a Branch Banker within PNC’s retail banking organization, based at the Avenel branch in Avenel, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to support customers’ financial well-being, and works with ecosystem partners to grow customer relationships and loyalty. The position is in-office. Bilingual Spanish is preferred. The banker drives sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each customer, identify relevant financial solutions, and use technology, tools, and resources to help customers manage transactions and meet their needs. The role also resolves customer problems, follows policies and procedures, manages risk, and contributes to efficient and accurate branch operations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Ability to focus on customer needs and satisfaction and use that understanding to create customized customer solutions.
Ability to assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify appropriate solutions.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.