Personal Banker

PNC Bank•Kalamazoo, MI

6d•Onsite

About The Position

The Personal Banker works within PNC’s retail branch organization at the Gull Road Branch in Kalamazoo, Michigan. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker positions PNC solutions to generate revenue and build customer loyalty, delivering a full PNC conversation with each client interaction. The role is in-office. It includes proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The Personal Banker educates customers about options for managing financial transactions using technology, tools, and resources; applies product and procedural knowledge to resolve customer problems; and follows policies and procedures to manage risk and avoid loss. The banker also participates in efficient and accurate branch daily operations. Candidates are expected to demonstrate customer focus and effective risk management. The position typically requires an associate degree or equivalent and related experience or product knowledge; candidates without a degree may be considered based on a comparable combination of education, certifications, and experience. Typically, 3 or more years of experience are required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that information to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers’ share of wallet.
Position PNC solutions to generate revenue and build customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service