Personal Banker

Northern Trust•Winnetka, IL

16d•$52,800 - $79,200

About The Position

The Personal/Universal Banker works under general supervision and independently most of the time to deliver exceptional client service across a full range of banking products and services. The role handles client interactions in person, by telephone, and by email; responds to inquiries; and performs or submits administrative and operational activities for client accounts and banking services. Activities include opening, maintaining, and servicing accounts, executing money movement, producing client materials and reports, resolving inquiries, and maintaining accurate records. The banker provides maintenance and holistic advice on assigned relationships by identifying client needs and cross-selling services, while following applicable banking policies, procedures, and guidelines. The role also serves as a mentor to fellow Bankers and contributes to evolving the Wealth Management team’s processes, procedures, and operating environment. The successful candidate is expected to maintain strong knowledge of banking operations, products, compliance requirements, and servicing systems.

Requirements

Strong analytical, problem-solving, and organizational skills to identify, research, and resolve requests and manage conflicting priorities and workflow.
Ability to think critically and work independently as well as collaboratively.
Strong verbal and written communication skills.

Nice To Haves

Three to five years of related experience.
Knowledge of banking operations, products, and services acquired through related work experience.
Knowledge of federal regulations and banking guidelines, acquired through related work experience or formal training.

Responsibilities

Understand the business model and engage appropriate business-unit subject matter experts to explore client opportunities; maintain assigned relationships through holistic advice, cross-selling, and identifying client needs.
Execute or submit client account servicing activities within appropriate time frames, including wires and fund transfers, opening and closing accounts, maintaining accurate records, imaging documents, and researching client issues.
Communicate proactively with relationship management and operations teams to obtain information needed to complete client requests.
Handle paying and receiving activities, including cash transactions and daily balancing, and adhere to Wealth Management Lobby Banking Operations policies and procedures.
Assist with maintaining and servicing Safe Deposit Boxes in offices where available.
Set up all types of client accounts and services, review documentation for completeness, and follow through to prevent deposit-account documentation deficiencies.
Follow Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, address activity requirements in a timely manner, and promptly escalate issues or concerns to management.
Maintain knowledge of business applications and online tools used for client and account servicing, and learn enhancements to Northern Trust partner and client technology and systems.
Stay informed about products and services to answer client questions and assist in selling services that expand client relationships.
Monitor banking reports and assist with banking audits as directed by the Team Leader or Manager.
Mentor fellow Personal Bankers by providing guidance, encouragement, and direction.
Share deposit-area expertise and train others as designated by the Team Leader or Manager.
Cross-train on the Northern Trust teller system.