Personal Banker

Commerce Bank•Belleville, IL

8d•$21 - $25•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Belleville location. Personal Bankers serve as ambassadors of the Commerce Bank brand and build lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and recommending appropriate solutions to support their financial health. The position provides training, tools, and resources, along with opportunities for career development. Personal Bankers deliver customer service in person and over the phone, educate customers about retail products and digital solutions, complete financial transactions accurately and in compliance with policies and regulations, and refer customers to bank specialists when complex needs arise. The position also offers the opportunity to earn additional compensation through a quarterly, performance-based incentive program. The role is scheduled Monday through Friday, 8:15 a.m. to 5:15 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. It may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. Candidates must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report that discloses credit history for candidates who express interest and are considered for the position.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while delivering an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services to achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and support sales goals.
Complete financial transactions accurately and efficiently while complying with applicable policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.