Personal Banker

PNC•Crawfordsville, IN

27d•Onsite

About The Position

As a Personal Banker within PNC's retail banking organization, based in Crawfordsville, Indiana, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to generate revenue and loyalty. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to deliver a full PNC conversation with each customer and identify appropriate solutions. You will educate customers about financial transaction options and use technology, tools, and resources to meet their needs. You will apply product and procedural knowledge to resolve customer problems, manage risk by following policies and procedures, and participate in efficient, accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; the posting states that roles at this level typically require 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The listed education is “No Degree,” and no certification is required. Candidates considered for the role will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service