Personal Banker

SOUTHERN BANK•Poplar Bluff, MO

8d•Onsite

About The Position

The Personal Banker is the focal point in the branch for sales, service, and referral opportunities in support of branch goals and the development of lasting customer relationships. The role serves existing customers, assists with transactions, develops and retains customer relationships, identifies opportunities to meet customer needs, and contributes to a welcoming branch experience. Personal Bankers work as part of a team and uphold Southern Bank’s ethical standards and the values trusted by its customers and communities. The position requires protecting confidential customer information and securing information systems in accordance with bank regulations. The Personal Banker maintains knowledge of bank policies, procedures, regulations, products, and services; provides friendly, effective customer service; and may assist at other branches across Southern Bank’s footprint. The schedule may include overtime, nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Demonstrated positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including the ability to communicate effectively, understand procedures, and speak clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by identifying customer opportunities and cross-selling products to achieve personal and branch goals.
Contribute to a welcoming lobby experience by working with customers or directing them to the appropriate team member based on their needs.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build relationships through frequent customer interactions and proactively contact customers to ensure satisfaction.
Educate customers about available access channels.
Participate in business development activities, such as phone outreach, community events, group activities, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and supporting customer satisfaction.
Maintain knowledge of bank policies and procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipments.
Maintain knowledge of regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in interactions with internal and external customers.
Follow Southern Bank Telephone Standards and support open communication when addressing concerns or problems.
Maintain attendance and work schedules that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Perform other duties as assigned.
Ensure the confidentiality of customers’ non-public personal information and secure information systems in compliance with bank regulations.