Personal Banker

PNC Bank•Milwaukee, WI

13d•Onsite

About The Position

As a Personal Banker in PNC’s Retail Banking organization, you will be based at the Kinnikinic Branch in Milwaukee, Wisconsin. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and positions PNC solutions to build revenue and customer loyalty. You will work with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships, and provide a differentiated customer experience through lobby engagement, appointments, outbound calls, teller interactions, and other sales conversations. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role also supports branch operations and helps customers manage financial transactions by explaining available options and leveraging technology, tools, and resources. Personal Bankers apply product and procedural knowledge to solve customer problems, follow policies and procedures, use sound judgment, and manage risk to help prevent losses. Candidates must demonstrate customer focus and effective risk management. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically, 3 or more years of related experience; a comparable combination of education, job-specific certifications, and experience may be considered.
An associate degree or equivalent is typical for roles at this level; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrated customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Ability to assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No employment visa sponsorship or STEM OPT participation is available for this position.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service