Personal Banker

Commerce Bank•Webster Groves, MO

7d•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Webster location. Personal Bankers serve as ambassadors of the Commerce Bank brand and develop lasting relationships with customers, coworkers, and other areas of the business. The role focuses on identifying customers’ financial needs and providing suitable solutions to support their financial health. The Personal Banker delivers customer service in person and over the phone, recommends retail banking products and digital solutions, completes financial transactions accurately and in compliance with applicable policies and regulations, and refers customers with complex needs to bank specialists. The position offers training and resources, career development opportunities, and eligibility to earn additional compensation through a quarterly performance incentive program. The work schedule is Monday through Friday, 8:15 AM to 5:15 PM, and Saturday, 8:45 AM to 12:15 PM. The position may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize the report. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to provide an excellent customer experience in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company's culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend appropriate products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that support their financial wellness and enhance their customer experience.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Develop and maintain relationships with customers, coworkers, and other areas of the business.
Perform other duties as assigned.