Personal Banker

CENTRAL BANCOMPANY, INC.•Boonville, MO

14d

About The Position

The Personal Banker assists with branch operations and ensures compliance with established policies, procedures, and applicable banking regulations. The role provides customer service across teller transactions, account opening and closing, product information, problem resolution, and cross-selling financial products and services. The Personal Banker acts as a resource for operational and customer issues, using discretion and sound judgment, and assists with sales development and staff training. The position also provides entry-level supervision and support to tellers, including assistance with transactions, risk assessment, coaching, motivation, and setting an example in sales, service, and operations. The Personal Banker supports daily branch operations, helps plan work to manage customer flow and processing needs, follows cash-handling and branch-control procedures, and contributes to individual and branch goals. The role requires a professional, cooperative approach, thorough knowledge of bank products and services, and awareness of compliance, fraud prevention, and robbery-response procedures. The work environment may be fast paced. The position reports to the Branch Manager and indirectly to the Assistant Manager. Work is reviewed by both. Tellers may bring questions or problems to the Personal Banker when management is not present.

Requirements

Bachelor's degree or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information.
Ability to analyze information and make decisions quickly and accurately.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.

Responsibilities

Assist the Consumer Banking Manager with branch operations and ensure established policies and procedures are followed.
Assist customers and employees, support staff motivation, and help achieve branch and individual sales goals.
Open and close the branch.
Perform teller duties, including receiving checks and cash for deposits and payments, verifying amounts, examining endorsements, ownership and fraud risks, cashing checks, processing withdrawals, and verifying signatures and balances.
Count, check, and reconcile coins, currency, and transactions accurately.
Open and close customer accounts, resolve customer problems, answer inquiries, and cross-sell financial products and services.
Rotate regularly through day-to-day customer service and teller responsibilities.
Maintain knowledge of bank products and services and ensure other branch personnel have the necessary knowledge.
Pursue sales opportunities, recommend products and services that meet customer needs, make referrals to other business departments, and participate in programs to generate new customers.
Work with the Manager to set goals and make efforts to achieve them.
Arrange daily work plans to manage customer flow and bank processing requirements while meeting customer service and recordkeeping requirements.
Follow branch control and cash-handling procedures and applicable banking regulations, including Bank Secrecy Act and information security requirements.
Resolve difficult situations with tact and diplomacy and provide professional service to customers and coworkers.
Assist with staff training and provide entry-level supervision, including transaction support, risk assessment, coaching, and motivation.
Understand the role in the event of a robbery and follow proper post-robbery procedures.
Perform other tasks as directed.