Personal Banker

Columbia Bank•Salem, OR

16d•$19 - $24•Onsite

About The Position

The Personal Banker delivers an exceptional client experience by following the bank’s Breakthrough Client Experience Standards. The role acquires new client relationships and expands existing ones by identifying client needs, recommending appropriate products and services, and referring clients to business partners when needed. The Personal Banker also identifies and originates consumer lending opportunities. This position opens consumer and business accounts, responds to client inquiries and resolves issues, and makes and follows through on commitments. It contributes to the branch team by supporting Client Service Specialists and filling in for teller functions, including cash transactions, when needed. The role is fully onsite at the posted location in Salem, Oregon.

Requirements

High school diploma or GED.
Basic knowledge of consumer banking and business products and services.
Ability to actively develop consumer lending skills.
Ability to accurately handle cash, balance accounts and drawers, and perform calculations.
Ability to expand client relationships, create new relationships, and grow existing relationships using a personal and business bio and rapport with customers.

Nice To Haves

One year of teller or other banking experience.
Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) registration.

Responsibilities

Provide excellent client service by promptly acknowledging clients, identifying needs, offering appropriate products and services, and responding to inquiries in a timely manner.
Engage clients and prospects in personal and business financial reviews to provide solutions and identify additional financial needs.
Make recommendations and follow through on commitments to clients.
Maintain direct contact with internal and external clients and provide proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards.
Open consumer and business accounts for new and existing clients.
Support Client Service Specialists and contribute to the team environment, including covering teller functions and cash transactions when needed.
Identify and refer clients to appropriate internal business partners for a range of bank products and services.
Resolve client issues and requests with strong follow-through.
Build familiarity with business, consumer, and trust entities.
Uncover and originate consumer lending opportunities.

Benefits

Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.