Personal Banker

PNC•Drexel Hill, PA

23d•Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences in an inclusive workplace. This Personal Banker role is part of PNC's Retail organization and is based at the Drexel Hill branch in Drexel Hill, Pennsylvania. The position is in-office. Spanish bilingual ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to support customers' financial wellbeing and positioning PNC solutions to grow revenue and loyalty. The role uses a defined sales process, including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It also collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The position delivers a differentiated customer experience, educates customers about options for managing financial transactions using technology and other resources, and applies product and procedural knowledge to resolve customer issues. It also supports branch operations and manages risk by following policies and procedures, using sound judgment, and taking care to identify and prevent loss. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Candidates being considered are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Must demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Bilingual Spanish speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen branch customer relationships through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Engage customers in the lobby, present products that meet their needs, and educate them on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.