Personal Banker

PNC Bank•Lancaster, PA

8d•Onsite

About The Position

As a Personal Banker within PNC's Retail Banking organization, you will be based at the Lancaster City Branch in Lancaster, Pennsylvania. This is an in-office role. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty while delivering a differentiated customer experience. The position drives sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation during every client interaction, educate customers about ways to manage financial transactions using available technology and resources, and apply product and procedural knowledge to resolve problems. They also support branch daily operations and manage risk by following policies and procedures and using sound judgment. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to develop customized customer solutions.
Assess and effectively manage risks in support of PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify suitable solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service