Personal Banker

PNC • Wellington, FL

22d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker role is part of PNC's Retail Bank Organization and is based at the Wellington Country Plaza Branch in Wellington, Florida. The position is in-office. Spanish-speaking ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The Personal Banker acquires and deepens branch customer relationships through proactive sales and service activities. The role identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to drive revenue and customer loyalty. It involves proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation with each client interaction, educates customers on transaction-management options and technology, and uses product and procedural knowledge to resolve customer problems.

The role also supports branch operations and manages risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to help avoid loss. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No degree or certification is listed as required.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
• Spanish-speaking ability is preferred.

Nice To Haves

• Spanish speaking.
• Skills listed as preferred include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Conduct proactive sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during every client interaction to identify suitable PNC solutions.
• Build customer loyalty and grow share of wallet through a differentiated customer experience.
• Educate customers on ways to manage financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
• Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed