Personal Banker

KeyBank•Niagara Falls, NY

21d•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in in-depth conversations to identify financial needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling. The Personal Banker attracts new clients and develops existing relationships around clients’ financial goals, helping them feel confident in their finances. This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, and confident communication. The position works as part of a branch team and supports branch operations, including assisting with teller-line transactions as needed. The Personal Banker follows operational, risk, security, audit, and other KeyBank policies and procedures, and may perform other duties as assigned. Work is based at a branch in Niagara Falls, New York, and includes working Saturdays as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and client-service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
Valid driver's license and ability to routinely and frequently operate a motor vehicle.
Strong work ethic, integrity, time management, communication, relationship-building, client-service, risk-management, and cash-handling skills.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
Notary license.

Responsibilities

Provide a strong client experience and engage attentively with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and offer customized recommendations.
Meet individual activity, behavior, sales, referral, and outcome goals.
Open personal and business accounts and offer deposit, home equity, unsecured lending, and certificate-of-deposit products.
Build partnerships with branch teammates and other lines of business to attract clients and deepen existing relationships.
Manage internal and external centers of influence and support client acquisition.
Follow operational, risk, security, audit, documentation, and other applicable policies and procedures.
Assist with client transactions on the teller line as needed.
Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and its Code of Conduct.